Return Policy

Please inspect all contents in your package at delivery. If you do not receive your package and/or receive an item that has been damaged in transit, you must contact us immediately at 1-800-878-8882 or by email at [email protected]. If you wish to cancel an order that has NOT shipped, please contact us with the Order ID and your request. If an item has shipped, you will need to contact us for a Return Authorization once the item is received. Within 30 days of receipt of your shipment, you may return an item for a refund by contacting us for a Return Authorization with instructions to send the product back. Products must be returned with all original contents, including manuals, warranty cards and all manufacturer's packaging. You will be responsible for shipping costs on any returned item.

Please insure your return shipment if necessary as you are responsible for it until we receive it back in good condition. Please include all original contents and packaging, along with a copy of the original Invoice/Packslip with the RA #. Do not write on the manufacturer’s box. You will be responsible for the return shipping charges and any original shipping charges that were incurred by 8th Street Music. Outbound shipping may be free or discounted with purchase, but if the item is returned, original shipping charges will be deducted from the refund. All refunds, credits, and exchanges are for the value of the equipment only, and do not include shipping charges. If multiple items are purchased that qualify for Free Shipping and an item is returned, then normal shipping charges may apply to any items shipped. If a multi-product package is purchased and an item(s) is returned, the pricing and credit adjustment may reflect the normal selling price of any item that is retained by the customer. Any orders that are refused at time of delivery will be subject to all associated shipping costs including the shipping costs for the product(s) to be returned to 8th Street Music. A handling fee may also be charged for orders that have been processed and shipped, and then refused at time of delivery.

If the item you purchased meets the Return Policy requirements, please contact 8thstreet.com at [email protected] or by calling 1-800-878-8882. A Return Authorization number must accompany all returns. Please include your name, Order number, RA number, and reason for return. You will also need to indicate whether the return is for a refund, exchange or replacement item. We will notify you by e-mail once the returned item has been processed. You can expect a refund within 3-5 business days of return, and in the same form of payment originally used for the purchase.

There will not be any restocking fees as long as the item meets the requirements of our Return Policy and is returned in new factory condition. If the product has been registered with the manufacturer it may not be able to be returned or it may incur a 20% restocking fee deducted from the purchase amount. All Special Order items will also be charged a 20% restocking fee if returned.

Products that may not qualify for a refund include items listed on the Exceptions List below, items returned in a used condition, items with missing parts or packaging, items that have been altered and/or modified, and items returned more than 30 days after delivery.

Exceptions to our Return Policy

  • Any used gear or instruments (items with signs of wear and tear)
  • Software (this may also include hardware that includes software)
  • Sound Cards, Expansion Boards, DVD/DVD-ROM's that have been opened or no longer in shrink wrap
  • USB and Firewire audio or MIDI interfaces may incur a restocking fee
  • Headphones (in-ear and ear buds), Used Microphones, Opened Cables (instrument, snake, mic, speaker, digital, MIDI, studio, adaptors), DJ and Stage Lighting Equipment that have been used and/or not in new packaging
  • Any item with saliva contact (harmonicas, reeds, recorders, mouthpieces, etc.)
  • Electronic/acoustic drum sets, drum heads, drum sticks, drum mallets, and any percussion instruments with scuffs/markings from being struck or used are non-returnable
  • Products with any scratches/markings from installation of rack mounts may incur a restocking fee
  • Recording furniture
  • Accessories (ear pieces, ear buds, open strings, drumsticks, drumheads, cymbals, tubes, pick-ups, power adapters, polish, etc.)
  • Gift Certificates are not refundable
  • RAM Memory & Hard Drives
  • Speaker Components/Drivers/Tweeters

Refunds are for product value & tax only, excluding shipping charges. If you received free shipping on your order, the uncharged shipping cost will be deducted from any refund.

Return Address/Return Product in Person:

8th Street Music
7905 Browning Rd, Suite 118
Pennsauken, NJ 08109